Hogan Emotional Competencies - Why is EQ Important?

Emotional Intelligence Overview of 6 Hogan Factors  

Knowing your EQ score is important! The Hogan EQ Survey is used to find out your strengths and growth areas:

  • In the business world, emotions influence peoples’ performance in their jobs and organizations
  • Emotions impact thinking, decision-making, teamwork, leadership, and other work-related
  • These considerations created considerable interest in the concept of emotional intelligence/quotient because the EQ concept captures the intuitive insight that how people manage their emotions can enhance or impede career success.
  • Early research suggested that companies using EQ assessments for selection realized significant improvements in sales, tenure, productivity, and net profits
  • More recent research demonstrates that higher levels of EQ in leaders, sales people, and customer service reps—any role that involves interacting with others— predicts greater individual effectiveness
The Six EQ Components

1- AWARENESS: Responsive & Present

    • Low scorers are detached from themselves and their surroundings
    • High scorers are responsive and present


2- DETECTION: Perceptive & Read People Well

    • Low scorers misinterpret others’ intentions, actions, and motives
    • High scorers are perceptive and read people well


3- REGULATION: Constant and Centered

    • Low scorers are reactive and unstable
    • High scorers are constant and centered


4- INFLUENCE: Empower & Win People Over 

    • Low scorers cannot sway or win people over
    • High scorers empower and embolden other


5- EXPRESSIVITY: Enthusiastic

    • Low scorers tend to guard or mask feelings
    • High scorers are direct and visibly enthusiastic


6- EMPATHY: Connected and Caring

    • Low scorers are insensitive and unconcerned with peoples’ situation
    • High scorers are connected and caring
Predictive Behaviors of High Scores and Why EQ is Important


  • Remains aware of the impression that he/she makes on others
  • Displays awareness of impact on others
  • Exhibits awareness of his or her own strengths and limitations

  • Can read people quickly and accurately
  • Recognizes when assistance is needed by others
  • Recognizes verbal and nonverbal cues and reacts appropriately

  • Handles pressure without getting upset, moody, or anxious
  • Keeps emotions under control at all times
  • Persists during difficult periods with energy and enthusiasm


  • Effectively calms others such as angry or distraught customers
  • Helps make others enjoy their work; is rewarding to be around
  • Creates a good first impression; instills trust and confidence


  • Shows excitement about doing a job well
  • Is generally upbeat and positive at work
  • Acts in a friendly, caring, and cooperative manner


  • Is considerate of coworkers and customers
  • Considers the needs of others before taking actions
  • Shows concern for the rights and feelings of others